A user contacted support after being unable to open Jovo “log in” links on their phone. The invitations had been sent to their work email, but they were forwarding those emails to their personal inbox to access them more easily on mobile.

Because of the forwarding setup, the “join” links didn’t work correctly the system couldn’t recognize which email address was associated with their account, and the links were opening in the wrong browser or app context.

This article explains how to fix the issue by linking both email addresses to your Jovo account, so you can receive and open invitations on any device, from either inbox.

If you’re not receiving Jovo sign-in or “join” emails on your phone, the issue might be caused by email forwarding or unlinked accounts. This guide will help you resolve the problem by linking your personal and work email addresses correctly.

Common Cause

Forwarding “join” emails from your work inbox to your personal inbox can cause confusion in the system.
That’s because:

• Links are often browser or device-specific, and may not open correctly once forwarded.
• The Jovo system can’t confirm which email address your account belongs to if both addresses aren’t linked.

Step 1: Fix the Issue on Your Computer

1. Go to jovoapp.com on your computer.
2. Sign in using your work email (the address originally linked to your Jovo account).
3. Once logged in, open Profile Settings → Linked Emails.
4. Click Add Email, then enter your personal email address.
5. A confirmation email will be sent to your personal inbox.

Step 2: Confirm the Email on Your Phone

1. Open your personal inbox on your phone and find the confirmation email from Jovo.
2. Tap the confirmation link in the email.
3. If you’re logged in as an anonymous user on the Jovo app, log out first.
4. Then, sign in again using either your work or personal email. Both should now work.

Step 3: Verify Everything Works

Once both email addresses are linked:

• You’ll be able to receive invitations to communities via either email.
• All join links should open properly on both desktop and mobile.

If You’re Still Having Trouble

Try these checks:

• Look for the email in your spam or junk folder.
• Ensure your email forwarding isn’t removing or altering the original link.
• From your computer, resend the confirmation email to your phone.

If the issue persists, contact Jovo Support at support@jovoapp.com and include:

• Your work and personal email addresses
• The device type (Android or iPhone)
• A short description of what happens when you try to open the email