A Multi-Group lets you send one update to several Groups at once. Creating it is the first half of the job. Connecting Groups to it is the second, and it takes less than a minute.
This article is for anyone with admin access to the Jovo admin site who has created a Multi-Group and now needs to choose which Groups it reaches.
Connect your Groups
- Open the Multi-Group you want to work on. Everything on this page relates to that one Multi-Group, so make sure you have the right one open before you go any further.
- Go to the Connected Groups tab. This is where every Group linked to your Multi-Group is listed. On a new Multi-Group it will be empty.
- Select Add. You will see the Groups available to you.
- Choose the Groups you want to reach. Pick as many as you need in one go. If you want a Multi-Group to reach your leadership team and your welcome team, for example, select both rather than adding them one at a time.
- Confirm your selection. The Groups you picked now appear in the Connected Groups list.
Check the list before you post
Take a moment to read through the Connected Groups list once you have added everything. Anyone in a connected Group will receive what you post to the Multi-Group, so this list is the simplest way to see exactly who you are talking to. It is much easier to check now than to explain an update that went somewhere unintended.
Add more Groups as things change
Teams grow, new Groups get created and responsibilities move around. You can return to the Connected Groups tab whenever you need to and add more Groups in the same way. A Multi-Group is not fixed at the point you create it, so it can keep pace with how you actually work.
If you find you are missing a Group you expected to see, check that it has been set up first. How to create a Group walks through that, and What are the different types of Groups? explains which type suits each part of your community.
What you can do now
You have connected your Groups, so your Multi-Group is ready to use. You can now write one post and have it reach every connected Group, instead of repeating yourself across several places and hoping nothing gets missed. The people in each Group carry on using Jovo exactly as they did before, and you get a single, straightforward way to reach all of them at once.
Still have Questions?
We’re here to help! If you need further assistance, feel free to reach out to our support team.
